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Interested in Jira Server on premise version? We got it!
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alanata.sk/dynatrace-integration-for-jira/
Getting started with this Add-On
In order to use this integration you need
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A Dynatrace FullStack instance (Managed or SaaS): Get your own Dynatrace SaaS Trial.
A Dynatrace API Token: In Dynatrace go to Settings -> Integration -> Dynatrace API and create a new token (with proper permissions - read problems and add comments).
A JIRA cloud instance: Get your JIRA Cloud instance.
(optionally but recommended). Configure the Dynatrace to JIRA Integration.
In your JIRA instance
Navigate to Apps -> Find new apps and search for "Dynatrace for Jira Cloud" or install the Add-On directly from it`s marketplace page.
Once the Add-On is installed click on "Configure".
Enter your Dynatrace Tenant URL as well as a Dynatrace API token.
Hit Save.
And thats it!
Key Use Cases explained
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The linkage between a Jira ticket and a Dynatrace Problem is done by storing the Dynatrace Problem ID as an Entity Property on the Jira ticket. The property is named "dynatraceProblemId" and contains a JSON object with details such as "Unique Dynatrace Problem ID", "Severity", "Impact", "Tags", "Status". The property itself is not visible to the end user. End users can however use JQL (JIRA Query Language) to search for Jira tickets that are associated with a Dynatrace Problem. The "dynatraceProblemId" entity property is set in different scenarios
Our Dynatrace to Jira Integration will create JIRA tickets and automatically set this property.
3rd party tools such as xMatters set this property when forwarding a Dynatrace Problem to JIRA.
Our JIRA Add-On scans and parses links to Dynatrace Problem URLs in Jira ticket description. If detected the entity property is stored.
In order to display Add-On panels and tabs, both tenant credentials and issue property have to be set.
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