License

Dynatrace integration for Jira is a product with a Term license and requires valid subscription to work properly on your Jira instance.

Get License

To get the license, please contact us through our customer channels or at dynatrace_integration@alanata.sk.

To generate the license, we will need following information about your Jira instance:

• Organization name

• Server ID

• Number of licensed Jira Software users

• Number of licensed Jira Service Management users

Note: Number of licensed product users is the number of users licensed by Atlassian (not the number of active users)

Price of the subscription depends on the user tier of host products (both Jira Software and Jira Service Management).

For more information, look at FAQ or contact us our customer channels or at dynatrace_integration@tempest.sk.

Setup License

To set the license, you need to:

1. go to the plugin settings page
   
   

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2. paste the license to License key input field and confirm by clicking the Update button.

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After setting new license, you should see the important information like

• license status

• licensed server ID

• organization

• type of the license

• due date

• number of licensed users for each Jira product

Those are the licensed quotas and not the actual state of your Jira instance. If quotas are reached or overrun, the license state will be evaluated as invalid.

In case the license is invalid, this is also the place to consult the reason, which will be printed for you in error panel just above the license.